We are keen to recruit enthusiastic and resourceful Head of Mediations/ Lender Relations in Malaysia.
Our mission at amalan is to assist people in regaining control of their finances. We advise our customers on ways to renegotiate their loans to a level they can afford. We are first to offer such service in Indonesia and Malaysia using a professional, attentive and customer focused approach, supported by cutting edge technology.
As a Head of Mediations/ Lender Relations, you will contribute in establishing a good communication and negotiation process of our customers' debt problem to the banks.
Responsible for running our Malaysian operations
Build Malaysia’s Mediations/ Lender Relations team
Lead and develop the Mediations/ Lender Relations team in handling debt negotiation and consolidation to the banks and get the best result
Be the best example for our team in terms of efficiency and quality of results
Train the Mediations/ Lender Relations team on handling debt collectors, including answer phone, meeting with collectors, reply message or email
Develop relationships with lenders
Maintain relationship with the bank especially collection department
Join with the team to do customer’s debt management analysis
Join with the team to advise customer’s debt management plan
Meet Quality Assurance Requirements and other key performance metrics
Bachelor Degree from any major
Have a good understanding of collections environment in Malaysia
Proven track record in ability to develop relations with lenders and other business partners is a plus
Excellent interpersonal, written, and oral communication skill
Good negotiation skill
Have analytical understanding about customer’s debt especially in unsecured loan is a plus
Have a deep understanding in collection and credit payment process is a plus
Fluent in Malay and English
This is an exciting opportunity within a small and dynamic team in a high growth startup led by an international group of experienced finance and start-up veterans (for bios, please visit: amalan). It is a fun job for a highly motivated and creative person that learns quickly and likes a fast moving, challenging environment.
We offer a start-up environment with a flat hierarchy that gives you ample space to develop yourself professionally and to apply your creativity. Starting salary and benefits are competitive with excellent growth perspectives.