Malaysia Office

Head of Mediations/ Lender Relations (Malaysia)

Kuala Lumpur, Federal Territory of Kuala Lumpur   |   Full Time

We are keen to recruit enthusiastic and resourceful Head of Mediations/ Lender Relations in Malaysia.

Our mission at amalan is to assist people in regaining control of their finances. We advise our customers on ways to renegotiate their loans to a level they can afford. We are first to offer such service in Indonesia and Malaysia using a professional, attentive and customer focused approach, supported by cutting edge technology.

As a Head of Mediations/ Lender Relations,  you will contribute in establishing a good communication and negotiation process of our customers' debt problem to the banks.


  • Responsible for running our Malaysian operations

  • Build Malaysia’s Mediations/ Lender Relations team

  • Lead and develop the Mediations/ Lender Relations team in handling debt negotiation and consolidation to the banks and get the best result

  • Be the best example for our team in terms of efficiency and quality of results 

  • Train the Mediations/ Lender Relations team on handling debt collectors, including answer phone, meeting with collectors, reply message or email

  • Develop relationships with lenders

  • Maintain relationship with the bank especially collection department

  • Join with the team to do customer’s debt management analysis

  • Join with the team to advise customer’s debt management plan

  • Meet Quality Assurance Requirements and other key performance metrics


  • Bachelor Degree from any major

  • Have a good understanding of collections environment in Malaysia

  • Proven track record in ability  to develop relations with lenders and other business partners is a plus

  • Excellent interpersonal, written, and oral communication skill

  • Good negotiation skill

  • Have analytical understanding about customer’s debt especially in unsecured loan is a plus

  • Have a deep understanding in collection and credit payment process is a plus

  • Fluent in Malay and English

This is an exciting opportunity within a small and dynamic team in a high growth startup led by an international group of experienced finance and start-up veterans (for bios, please visit: amalan). It is a fun job for a highly motivated and creative person that learns quickly and likes a fast moving, challenging environment.

We offer a start-up environment with a flat hierarchy that gives you ample space to develop yourself professionally and to apply your creativity. Starting salary and benefits are competitive with excellent growth perspectives.

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