Sales Team Leader (Yogyakarta)

Hi leaders and customer obsessed people! We are looking for a Sales Team Leader for amalan’s customer service team to get our customers out of debt faster, easier and paying less.

You’ll be a part of the backbone of amalan international, the leading debt management company in Southeast Asia. As a team leader, you’ll ensure that the Sales Team moves as one to reach the company goals.

Our biggest goal? To help reduce the debt burden for people who find it hard to pay off their credit card debt, personal loan and mortgage. If you are a detail-oriented person and enjoy communicating with people, this job is for you!

Responsibilities:

• Motivate and develop the team to consistently deliver excellent service
• Reach KPIs for the team and its members
• Guide and coach team members
• Assist customers with any problems experienced with our service
• Make sure that processes are followed
• Participate in continuous process improvement

Requirements:

• At least 2 year work experience leading a contact center team of 10 agents or more
• Analytical person that manages by KPI & people person that motivates the team
• Excellent interpersonal, written, and oral communication skills
• Excellent listening skills and the ability to ask probing questions, understand concerns and overcome objections
• Highly motivated, able to manage priorities and adapt to change in a fast-moving environment
• Professional and friendly attitude and able to quickly develop a good relationship with both team members and customers
• Fluent in Bahasa Indonesia and English
• A Diploma, Bachelor, or Master’s Degree in any field from a reputable university
• Willing to relocate to Yogyakarta, one of the foremost cultural centers of Indonesia

This is an exciting opportunity within a small and dynamic team in a high growth startup led by an international group of experienced finance and start-up veterans. It is a fun job for a highly motivated person that learns quickly and likes a fast moving, challenging environment. We offer a start-up environment with flat hierarchy that gives you ample space to develop yourself professionally and to apply your creativity.