Consumer Operations

Associate Consultant (Fluent in Malay)

Special Region of Yogyakarta, Special Region of Yogyakarta   |   Full Time

amalan is looking for Associate Consultant (Fluent in Malay) to help clients to understand our service as a leading debt management company in Southeast Asia. 


Our mission at amalan is to assist people in regaining control of their finances. We help borrowers reduce their debt burden by either reducing the monthly payments or reducing the overall loan amount that needs to be paid back. Since 2019, amalan is the only company in Indonesia that is registered for this type of service with OJK. 


You will work at our awesome headquarter on the rooftop of one of the malls in Yogyakarta. The successful candidate will be a talented, passionate, and detailed person who loves to communicate and persuade people for their good.

Responsibilities:

  • Receive inbound calls including sales leads and calls from current and potential customers.
  • Place outbound follow-up calls to sales leads, explain the benefit of amalan’s services and persuade potential customers to complete and submit an application.
  • Communicate with customers in writing. Prepare standard documents to sign up customers based on amalan templates.
  • Answer questions about our service and the company to sales lead and provide status updates to existing customers. Ensure customer understanding and satisfaction.
  • Assist customers with any problems experienced with our service and inform the appropriate team member to find a solution.
  • Update our customer database after each customer contact.
  • Meet Quality Assurance Requirements and other key performance metrics.

Requirements:

  • Fluent in Malay and English.
  • Willing to live in Yogyakarta and work in shift schedule.
  • A Diploma, Bachelor or Master’s Degree from a reputable university.
  • Previous telesales or desk collection experience is a plus.
  • Excellent interpersonal, written, and oral communication skills
  • Excellent listening skills and the ability to ask probing questions, understand concerns and overcome objections
  • Highly motivated, able to manage priorities and adapt to change in a fast-moving environment
  • Professional and friendly attitude and able to quickly develop a good relationship with customers
  • Strong influencing and closing skills
  • Proficient with standard office applications and the ability to use new software quickly

This is an exciting opportunity within a small and dynamic team in a high growth startup led by an international group of experienced finance and start-up veterans (for bios, please visit: here). It is a fun job for a highly motivated and creative person that learns quickly and likes a fast-moving, challenging environment.

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Our customers sometimes need help from our Associate Consultants outside the usual office hours. Which shifts would you be willing to work? Please tick all shifts that would be acceptable for you.

Our customers sometimes need help from our Associate Consultants outside the usual office hours. Would you be willing to work on weekends and public holidays? Please tick all days that are acceptable to you.

Whatever you choose, we do not expect you to work more than 5 days per week.