Malaysia Office

Mediator/ Loan Negotiator (Malaysia)

Kuala Lumpur, Federal Territory of Kuala Lumpur   |   Full Time

We are keen to recruit enthusiastic and resourceful Mediator/ Loan Negotiator in Malaysia.

Our mission at amalan is to assist people in regaining control of their finances. We advise our customers on ways to renegotiate their loans to a level they can afford. We are first to offer such service in Indonesia using a professional, attentive and customer focused approach, supported by cutting edge technology.

As a Mediator/ Loan Negotiator you will contribute establish good communication and negotiation process of our customers' debt problem to the banks.


  • Handling debt negotiation and consolidation to the banks and get the best result
  • Handling debt collectors, including answer phone, meeting with collectors, reply message or email
  • Maintain relationship with the bank especially collection department
  • Join with the team to do customer’s debt management analysis
  • Join with the team to advice customer’s debt management plan
  • Meet Quality Assurance Requirements and other key performance metrics


  • Fresh graduates are welcome
  • Proven track record in collection department is a plus but not required
  • Excellent interpersonal, written, and oral communication skill
  • Good negotiation skill
  • Have analytical understanding about customer’s debt especially in unsecured loan is a plus
  • Have a deep understanding in collection and credit payment process is a plus
  • Fluent in Malay and English
  • This is a full time position

This is an exciting opportunity within a small and dynamic team in a high growth startup led by an international group of experienced finance and start-up veterans (for bios, please visit: amalan). It is a fun job for a highly motivated and creative person that learns quickly and likes a fast moving, challenging environment.

We offer a start-up environment with flat hierarchy that gives you ample space to develop yourself professionally and to apply your creativity. Starting salary and benefits are competitive with excellent growth perspective.

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